If you are using Volusion's PayPal Standard integration (this may also work in some scenarios using PayPal Express), you can send an email to customers to remind them to finish through PayPal.


To start, go to the Dashboard of Autoresponder Max.  Select the Generic email campaign.  You will want to fill out these fields with the values below:

  • Subject: Did You Forget To Complete Your Order via PayPal?
  • Data and event to use: Order - Created
  • Frequency of execution: Every 15 minutes
  • Send after event occurs: 1 Hours

After the email campaign has been created, navigate to the Advanced Settings ⇢ Filters ⇢ Add Filter.  There will be two filters that need to be added.

For the first filter, fill out these fields and press Add Filter:

  • Name: Awaiting Payment Order Status
  • Aggregate: No Aggregate
  • Subject: order_status
  • Predicate: =
  • Value: Awaiting Payment
  • Applies To?: All
  • Use For?: Including


For the next filter, fill out these fields and press Add Filter:

  • NamePayPal Payment Method
  • Aggregate: No Aggregate
  • Subjectpayment_method_id
  • Predicate: =
  • Value: 18
  • Applies To?: All
  • Use For?: Including


The Value of 18 is little strange, but this is the Payment ID from within you Volusion Admin.  Please note, your Volusion store may have a different one!


Now, customize the content and turn on your email campaign.